Requeue

Privacy Policy

Last Updated: February 10, 2026

1. Introduction

Requeue ("we," "our," or "us") operates a queue management, reservation, and event ticketing platform (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Platform, whether as a business partner ("Partner") or an end user ("User").

2. Information We Collect

2.1 From Partners:

  • Account registration details (name, email, phone, password)
  • Business information (business name, category, address, phone)
  • Subscription and billing information
  • Staff account details
  • Queue, reservation, and event configuration data
  • Usage analytics and platform activity logs

2.2 From Users:

  • Account registration details (name, email, phone)
  • Queue participation and reservation booking data
  • Location data (when voluntarily provided for venue search)
  • Device information and push notification tokens
  • Usage patterns and interaction history

2.3 Automatically Collected:

  • IP address, browser type, operating system
  • Access times, pages viewed, and referring URLs
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Platform
  • Process subscriptions, payments, and transactions
  • Manage queues, reservations, and event bookings
  • Send notifications related to queue status, reservations, and account activity
  • Provide customer support and respond to inquiries
  • Analyze usage to improve our services and develop new features
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Between Partners and Users: Queue and reservation data necessary to deliver services (e.g., queue position, reservation details)
  • Service Providers: Third-party vendors who assist in operating the Platform (payment processors, hosting, notifications)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures, including encryption in transit and at rest, to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Partners' business data is retained for the duration of the subscription and a reasonable period thereafter. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Export your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and support Platform functionality. You can manage cookie preferences through your browser settings.

9. Children's Privacy

The Platform is not intended for individuals under the age of 16. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: